Privacy Policy

1. Who We Are

This Privacy Policy applies to Charleston Concrete Company, located at 608 Hall St, Charleston, WV 25302, and our website at www.charlestonconcretecompany.com. If you have questions about this policy, contact us at contact@charlestonconcretecompany.com.

2. Information We Collect

We collect information in two ways: information you provide directly, and information collected automatically when you use our website.

Information You Provide

• Name, phone number, and email address submitted through our contact or estimate request form
• Project details, property address, and any other information you choose to include in a form submission or email

Information Collected Automatically

• IP address, browser type, and device information collected through standard web server logs
• Pages visited, time spent on the site, and referring URLs collected through analytics tools (such as Google Analytics or Vercel Analytics)
• Cookies and similar tracking technologies used to understand how visitors use the site

3. How We Use Your Information

We use the information we collect to:

• Respond to estimate requests and schedule on-site consultations
• Communicate with you about your project before, during, and after the work is completed
• Understand how visitors use our website so we can improve it
• Comply with legal obligations or respond to lawful requests from government authorities

We do not sell, rent, or trade your personal information to third parties. We do not use your information for unsolicited marketing.

4. Cookies

Our website uses cookies - small text files stored on your device - to understand traffic patterns and improve site performance. Analytics cookies (such as those set by Google Analytics) collect anonymous information about how visitors navigate the site. You can disable cookies in your browser settings at any time. Disabling cookies will not prevent you from using our website, but some features may not function as intended.

5. Third-Party Services

We use third-party services to operate our website and process form submissions, including hosting providers and form platforms. These services may process your information on our behalf according to their own privacy policies. We only use services that take reasonable steps to protect user data. We do not share your information with third parties for their own marketing purposes.

6. Data Retention

We retain contact and project information for as long as it is reasonably necessary to provide our services and comply with applicable legal requirements. If you would like us to delete your information, please contact us at contact@charlestonconcretecompany.com and we will respond within a reasonable time.

7. Your Rights

Depending on where you live, you may have certain rights regarding your personal information, including:

• The right to request access to the information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information
• The right to opt out of any future communications from us

To exercise any of these rights, contact us at contact@charlestonconcretecompany.com.

8. Children

Our website is not directed at children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has submitted information through our site, please contact us at contact@charlestonconcretecompany.com and we will delete it promptly.

9. Security

We take reasonable technical and organizational measures to protect the information you provide from unauthorized access, disclosure, or loss. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us About Privacy

Questions or concerns about this Privacy Policy? Reach us at: